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Help Casual Games

Why isn’t my game recognizing my save data?

Always ensure that there’s a folder that allows you to save your user data. Otherwise, you have to create your own, or you can try re-installing the game.

If the problem persists, please contact us and we will get back to you as soon as possible.


How will I know if I have the system requirements for the game?

Knowledge of the following components is important.
- CPU - type and speed (i.e. AMD Phenom II 2.5GHz or Intel Core 2 Duo E8400 3 GHz)
- RAM - amount (i.e. 2GB, 4GB)
- Video Card - model and amount of memory (i.e. Radeon HD2400 256MB, or GeForce GTX 260 1GB)
- Hard Drive - space remaining

You can find the CPU, RAM, and Video Card information by using DirectX Diagnostics. Click Start, then Run... and type ’dxdiag’ (without the quotation marks) and hit Enter.

The program will load, and the first screen will show you your processor and RAM information. The Display tab will show you your video card information.

For hard drive space, just open My Computer and right-click your hard drive (typically C: unless you have more than one drive), then choose Properties. It will tell you the hard drive size, amount used, and amount free.

Once you get all this, just compare to what the game box says. If you meet or pass what it says, you’re fine.

If all this is too hard, you can just try a site like www.srtest.com or www.systemrequirementslab.com.

Just select the game you are curious about and click "Can I run it?" and let it run the test. Just keep in mind that these sites can often be misleading about how a game will perform on your system, and are occasionally flat-out wrong.

They can say no to a top-end gaming system, and they can give false hope to people with older machines, so be mindful of results from these sites.


How do I minimize the game?

If you’re running in windowed mode, you should be able to click on the minimize button the top right hand side of your game window.

Otherwise, you should be able to press ALT+ESC, ALT+TAB or press your windows key to minimize your game.


Why is my game not starting?

You need to see if the game is compatible with your PC. Make sure your system meets the minimum requirements. If your computer meets these requirements, contact us at cs@AnimeGamesgames.com.


How do I install a game?

Simply use our executable installer. Remember, you may only install our games on Windows. Please follow the instructions given after the installer begins to run.

Example installer file:Star Defender 4 demo.


Why did my game hang halfway through my play session?

You may be running too many programs at the same time. Otherwise, your game and another program running may be running into conflicts.


Why is my download speed so slow?

You may be downloading a copy of your game during peak hours. If you are having trouble downloading all files and not just from our website, please contact your ISP.


Why can’t I play the game for more than an hour?

You are currently playing a free-trial version. If you like the game, you could purchase the full version through our website.


I am having trouble connecting with my Facebook account.

When you click on "Connect with Facebook", there will be a popup window for Login. If the the popup does not appear, you may have to disable the pop-up blocker from your browser.

Can’t find what you’re looking for?

Send us a message. Our friendly staff will be happy to assist you as soon as possible.


Email: cs@matchmove.com

Hotline:

+65 6536 7388 [Singapore]
Mon - Friday, 9:30am - 6:30pm

+86 (28)86264998 [China]
Mon - Friday, 9:30am - 6:30pm

043.6321139/ 043.6321138 [Vietnam]
Mon - Friday, 8:30am - 6:00pm
Address: Room 507, Ford Thang long building, 105 lang ha street, Dong Da District, Hanoi, Vietnam


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